RETURN & EXCHANGE
Eligibility For Return
(Not applicable to accessories, bags and fur kids items)
Your return must reach us within 14 days from the date of delivery/collection.
It must be accompanied with their tags intact a valid Order Reference number that come with the item (e.g GNBXXXXXXXXX).
Your item must be unworn, unwashed, unaltered, and in the same condition that you received it.
The item must be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Only regular priced items may be returned and exchanged, sale items cannot be returned and exchanged.
Exchange
(Not applicable to accessories, bags and fur kids items)
We only replace items if they are defective or damaged.
To do an exchange, please email to support@gimnbap.com with the following :
Subject “(Order Number) | Exchange”
Order Number
Contact Number
Product name and Article Number
Attached image of defective or incorrect merchandise
Name of Product, Colour, Size, with what you would like to exchange with
You will be contacted within 3 working days once the email is sent.
Exclusions
Sale items (items with discounted prices before promo code is applied) panties, swimwear, accessories, lifestyle and gifts.
Sale of these product categories is final and cannot be returned/exchanged.
Orders purchased with store credits are not valid for returns/exchanges.
Return Methods
(Not applicable to accessories, bags and fur kids items)
By courier (For item less than SGD50.00, there will be a charge of SGD5.80 - 7.60/return)
We reserve the right to reject item(s) that do not fulfill the conditions above.
Reimbursement & Processing Time
(Not applicable to accessories, bags and fur kids items)
Your return will be processed as Store Credit equivalent to the purchase price within 7 business days from when we receive it. We do not provide cash refunds for any return orders and delivery fees, if any, won't be refunded.
BOUNCED PARCELS
We’ll be in touch via email in the event of a bounced parcel. However, please note that we may charge you for further delivery costs. Bounced parcels that are unclaimed after 3 months will be deemed as Gim N Bap’s property and no compensation will be offered as sufficient response time has been given.
STORE CREDIT
Store credit is applicable only for online purchases at gimnbap.com
**Shipping fee to overseas No return or exchange for overseas purchase